Cima E2 Exam Question No 1

Question No 1

Approaches to managing the change process

1. Lewin's three stage model
*Unfreeze (existing behavior)
*Changing behaviour
*Refreeze (new behavior)
2. Lewin's force field analysis
*Driving forces - Factors encouraging & facilitating the change.
*Restraining Forces- factors that hinder change.
3.Beer & Norris - Theory E and Theory O
*Theory E will tend to ignore feelings and attitudes. Based on measures where share holder value is main concern.( incentives,layoffs,downsizing,restructuring)
Theory O will often fail to take the tough decision that may be need. these are softer approaches to change, often involves in cultural adjustments.( obtaining feedback, reflecting and then making future changes)